At Sterling Supply, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Certain items may not be eligible for return, including clearance items, gift cards, or products marked as non-returnable.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos so we can resolve the issue quickly.

For any questions regarding returns or refunds, please contact our support team.